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"This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and…
"Lean Six Sigma for Hospitals explains how to use tested LSS methods and tools to achieve the goals of better, faster, and cheaper healthcare. These strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key a…
'Fundamentals of Quality Control and Improvement' covers the foundations of modern methods of quality control and improvements that may be applied to manufacturing and service industries.
"In Beyond Six Sigma, authors Gary Plaster and Jerry Alderman unveil a powerful new approach to meeting the challenges of doing business in today's more competitive global markets. Customer Value Creation, or "CVC," as it is known, weds the full complement of Six Sigma tools wit…