Quality assurance -- Standards

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According to the 2008 Small Business Economy report, there are 27 million small businesses in the US, providing half of the nation's non-farm, private real gross domestic product (GDP). These small and medium-sized enterprises (SMEs) face tough operating challenges, particularly…

This "hands-on" book explains the meaning of ISO 9000, its history, current status, requirements, and changes being made to it. Includes coverage of how ISO 9000 can affect businesses, and how they can easily and cost-effectively satisfy customers' requirements for quality contr…