"This is a book for principals and school leaders in the central office or at the building level. The book was written to build knowledge and give support to these leaders because experience shows that when they use the Baldridge framework and understand how the criteria are int…
This comprehensive medical textbook is a compendium of the latest information on healthcare quality. The text provides knowledge about the theory and practical applications for each of the core areas that comprise the field of medical quality management as well as insight and es…
"Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management (TQM) and Continuous Quality I…