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Presenting insights in the domains of hospitality, leisure, and tourism, this book provides a platform to galvanize thoughts on issues essential to professional practices from a global perspective. It also seeks to address the needs of those having interests in disseminating ide…
Opportunities for leisure and tourism have escalated as disposable income, technology, travel and education have become increasingly available in recent times. However, this trend is juxtaposed with an increase in crime, particularly since the early the 1950s. This book examines…
This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the plann…
The service sector is considered to lag behind manufacturing in introducing quality management cultures. The leisure and tourism industry has tended to beeven more dilatory, and so quality management was not given a high priority until recently. This book aims to develop an awar…
Suitable for students and researchers, this text shows how to evaluate critically the numerous quality management techniques and systems available within the context of the leisure and tourism business sectors.
"This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and…
This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the plann…