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This book guides the reader step-by-step through all stages of the research process, from finding out what the enquirer really wants, to providing a polished, actionable, value-added answer.
This course offers practical advice to information and library professionals on how to make best use of available resources and become self-sufficient on the enquiry desk.
This best-selling 'one-stop' practical guide is designed to help all information professionals become self-sufficient in answering enquiries. Step by step, it guides the reader through all stages of research, from finding out what the enquirer really wants, to providing a polish…
This best-selling 'one-stop' practical guide is designed to help all information professionals become self-sufficient in answering enquiries.
In times of recession, the library is more critical than ever for those who want to start a business and need to do research, and academic and public libraries are at the heart of a growing need to research business questions. An "accidental business reference librarian by trade…
To compete today, librarians need to not only provide old services in new ways but also to provide new services. Repositioning Reference: New Methods and New Services for a New Age re-imagines reference services in libraries and information organizations and the role of referenc…
Evolution of reference services -- Competitive pressures facing reference -- Implications of change : competencies and philosophies -- Thinking outside the box : entrepreneurship in reference service -- Leveraging environmental scanning for repositioning -- Leading and managing …