A brief overview of the first years of the Zapatista autonomous municipalities (1996-2003) -- The production of knowledge on the terrain of autonomy : research as a topic of political debate -- Social memories of struggle and racialized (e)states -- Zapatista agrarian reform wit…
This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM…
"Climate change represents a potential "tragedy of the commons" on a global scale, requiring the cooperation of nations that do not necessarily put the Earth's well-being above their own national interests. And yet international efforts to address global warming have met with so…
Machine generated contents note: -- List of Figures -- List of Tables -- Preface -- Acknowledgments -- Chapter 1: Schools, State, and Political Power -- Chapter 2: A View From Two Cities: Newark, New Jersey and Central Falls, Rhode Island -- Chapter 3: State Takeovers and Black …
