Service work: critical perspectives
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In an sense contemporary economies are predominantly service economies. Critical social analysis, which has historically developed in relation to manufacturing settings, is beginning to address this central importance of service work. This book discusses some of the different ap…
"Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairytale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and …
"Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairytale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and …