"This is a book for principals and school leaders in the central office or at the building level. The book was written to build knowledge and give support to these leaders because experience shows that when they use the Baldridge framework and understand how the criteria are int…
Annotation
"Novices as well as seasoned quality professionals will find The Quality Improvement Glossary to be the definitive source for quality-related terms, concepts, persons, and acronyms, making it an invaluable addition to any quality library. Written to serve as an easy-to-use guide…
"This book describes a pragmatic set of steps that make it possible for an organization of any type to engage every person on its payroll in its complete continual improvement effort. The authors' intention is to re-energize the "Quality Revolution" in the United States by givin…