During the last twenty years, Total Quality Management and Business Excellence Models [BEMs] have been very attractive to organisations as an improvement strategy, as there has been a push by governments to encourage this trend in both public and private sector organisations thr…
The thesis examines issues associated with the implementation of Total Quality Management (TQM) in the financial sector in the Sultanate of Oman and the United Arab Emirates. An assumption in this study is that Total Quality Management implementation' is a development from the I…
Although total quality management (TQM) has been so widely adopted, its theoretical underpinnings remain relatively unexplored as compared to other management theories. A frequently pointed out research gap is on the cultural side of TQM as a human-oriented management philosophy…
Unexplained variations in organisational performance in healthcare are a continued focus of research, political, and public interest. Regulatory agencies are always seeking new ways to reduce variation and improve performance, and the use of approaches to develop improvement cap…