Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines th…
This text aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It helps to comprehend the various dimensions of service quality along with the associated underpinning, facilitating and understanding of service, its characteri…
It is now increasingly recognized that forests have multiple functions and can provide opportunities for leisure, recreation and tourism, ecological and other environmental benefits as well as timber. In general such "public goods" are assumed not to be marketable. However, this…
These are already signs that organizations involved in tourism are moving away from functional management in favour of a process-based management orientation. This book contains coverage and analytical discussion of the three key areas of contemporary tourism management, such a…
This book contains coverage and analytical discussion of key areas of contemporary tourism management: evaluation of the most important global trends in tourism, analysis of the impact of crucial environmental issues and their implications and the major factors affecting interna…
"This book contains coverage and analytical discussion of key areas of contemporary tourism management: evaluation of the most important global trends in tourism, analysis of the impact of crucial environmental issues and their implications and the major factors affecting intern…
This text discusses the importance of mountain regions, and the precariousness of mountain tourism in the context of ecosystem and cultural conservation. Case studies of mountain tourism existing along with environmental sustainability and community well-being are included. An i…
Trends in outdoor recreation, leisure and tourism
A study of the rise of the tourism industry around the battlefields, cemeteries and memorials of World War I. The book demonstrates that high and low culture, tradition and modernism, the sacred and the profane were often inter-related, rather than polar opposites. The various r…
