Thesiss

This research examines and compares crucial factors affecting consumer acceptance of Internet banking services in the developed (the United States and Australia) and developing (Malaysia) countries with consideration the cultural differences. It also investigates the effect of k…

The contribution of this study based on the development of a cross-cultural universal framework, which is moderated by the culture dimension (uncertainty avoidance) and examines the factors influencing the individuals’ attitudes and behaviour and, ultimately, the individuals’ lo…

This study explores the relationship between the empowerment of front-line employees and service quality (in terms of customer satisfaction) in the United Arab Emirates (UAE) banking industry. The UAE banking industry is a sector in which minimal research has been published. The…