Thesiss

The complexity of sustainable building maintenance environment requires managers to define and implement appropriate quality benchmark system suitable for this function. Lean Six Sigma (LSS) is one of the most effective process improvement and optimization philosophy that mainte…

To improve their services and maintain patients' satisfaction, healthcare organisations have adopted and applied different quality tools and models in recent times, with some even developing their own quality-based initiatives. For example, the approach of Lean Six Sigma (L6σ) h…

This thesis aims at investigating the level of service at departure area of KKIA. The study further measures the perceived quality of service and passenger satisfaction in term of tangibles, reliability, responsiveness, assurance and empathy by using five steps of lean six sigma…

Absenteeism of first responders during emergency events is considered a significant issue in disaster response which is caused by two primary reasons: inability or unwillingness to report to work. This research was intended to address the unwillingness to respond (WTR) to duty o…