This study is designed to investigate the implementation practices of the new ISO 9001:2000 standard in Saudi business organizations. The main objectives of this study are to identify the critical factors that lead to successful implementation of the new standard, to determine w…
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This study determined the strategic management in improving total quality in Bahrain's public sector. More specifically, the concerns of this study were: 1) the demographic characteristics of the respondents in terms of gender, nationality, number of years in public sector, cate…
The thesis investigated the application and implementation of marketing practices in public library services in the UK and Republic of Ireland, using local authority leisure services as a comparator. The empirical research included both qualitative and quantitative methodologies…
China has continued the economic reform and open door policy over 30 years with many great achievements, such as the second largest GDP, the largest import and export economy with the largest infrastructural investment in the world. On the other hand, the conflicts and risks the…
Whilst a high percentage of organisations claim to be using practices associated with quality management, there has been a lack of research that explore shopfloor accounts of their experiences of quality management (Clark et al., 1998; Bacon, 1999). This research examines shopfl…
Safety in the work place is a critical management issue and has serious dimensions in a petrochemical industry. Safety performance is closely linked with quality management. Quality being a competitive weapon has been the motivation for ISO 9001 certification. The primary object…
The trend toward globalization has challenged management thinking, organizational practices, and the ways companies interact with their customers and suppliers as well as with other segments of society. One such practice, Total Quality Management (TQM), has emerged as a manageme…
Dünya’da her geçen gün artan nüfus ile birlikte kentsel bölgelere yönelim olmuş ve buna istinaden kentlerde nüfus ciddi oranda artmıştır. Bu olay ne kadar ekonomik açıdan iyiye gidişin göstergesi gibi görünse de bu gelişimin çevresel ve sosyal açıdan olumsuzlukları görmezden gel…
The European Foundation for Quality Management (EFQM) excellence model is used increasingly in the public sector in the Middle East. This thesis addresses a shortage of empirical research in this field and extends the, so called, dynamic capabilities perspective by investigating…