Thesiss

Phishing techniques have not only grown in number, but also in sophistication. Phishers might have a lot of approaches and tactics to conduct a well-designed phishing attack. The targets of the phishing attacks, which are mainly on-line banking consumers and payment service prov…

Strategic planners in retail banks are increasingly challenged to improve productivity, ensure high service quality and reduce operations costs while implementing their e-service strategy. This work aims to assess the current e-service operations strategy in the bank sector in J…