We explore the question of how IT could enhance firm performance and value, drawing on the resource-based view (RBV) of the firm, by proposing and testing an integrated structural framework in which IT serves as an antecedent to customer-service performance. Recognizing that IT …
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The corporate political activity field has focused on the study of political capabilities that allow firms to influence governments and regulators. Building on previous studies, this thesis examines a set of capabilities that allow host firms to adapt to rather than influence po…
The strategy process literature studies how strategies are formed in firms, but underemphasizes the role of firms' internal capabilities. Conversely, the resource-based view (RBV), and the dynamic capabilities view (DCV) emphasizes the role of firms' internal capabilities but un…
Society's concern over the negative impact of business activities on the natural environment has significantly increased and, as a result, environmental regulations have grown considerably both in number and scope. As these policies affect businesses and their competitive enviro…
This thesis answers calls for fine-grained studies of product diversification, in this case, predominantly using the resource based view of the firm. The context is UK providers of banking services. The thesis has developed the concept of resource matching. Resource matching com…