Successful enquiry answering every time by Buckley Owen, Tim 0 Type: Book This course offers practical advice to information and library professionals on how to make best use of available resources and become self-sufficient on the enquiry desk.
Going live: starting & running a virtual reference service by Coffman, Steve, Fiander, P. Michelle, Henshall, Kay, Sloan, Bernie fromALA editions 0 Type: Book