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This book guides the reader step-by-step through all stages of the research process, from finding out what the enquirer really wants, to providing a polished, actionable, value-added answer.
This course offers practical advice to information and library professionals on how to make best use of available resources and become self-sufficient on the enquiry desk.
This best-selling 'one-stop' practical guide is designed to help all information professionals become self-sufficient in answering enquiries. Step by step, it guides the reader through all stages of research, from finding out what the enquirer really wants, to providing a polish…
This best-selling 'one-stop' practical guide is designed to help all information professionals become self-sufficient in answering enquiries.
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makesevery staff member a library leader.
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.