Achieving HR excellence through six sigma

"Foreword: The theme of this book is increasing human resource (HR) excellence through the use of Six Sigma processes and approaches, and it could not be more relevant in today's business climate. The intense competition that firms face requires them to reduce waste and to maximize their quality, efficiency, and rate of continuous improvement. Six Sigma is a well- established business process that contributes to each of these goals. Top firms like Toyota and GE have relied on Six Sigma as an important element in building their performance cultures. Although Six Sigma is not new to business, these processes have only been infrequently applied to the HR function. Cost reduction and control processes can be especially impactful in the area of people management simply because employee costs are themselves so high (the cost of labor can reach as high as 60% of all corporate variable costs). A lack of Six Sigma principles and tools in people management is also surprising because preventing errors and improving quality are of paramount importance in the critical people management processes of hiring, retention, appraisal, and development. Looking at hiring as an example, if you hire a weak employee, that employee will likely begin a job by making numerous errors, which can damage the firm's products and your customer reputation. A weak new hire will also initially require a great deal of management time and training resources"--

"A Productivity Press book."

Title from title screen.

1. What do we mean by HR excellence? -- 2. Where did six sigma come from? -- 3. What is six sigma? -- 4. Six sigma tool box -- 5. In plain sight : sources of wastes -- 6. Applied six sigma and human capital management -- 7. Business model canvas and HR management -- 8. Bringing it all together -- 9. Achieving HR excellence through six sigma.