Breaking through

Breaking through: implementing disruptive customer centricity

by Vandermerwe, Sandra

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Title Statements

  • Full title :Breaking through : implementing disruptive customer centricity / Sandra Vandermerwe.

Edition Statements

  • Publication Date:2014

Publication Statements

  • Publisher(s):Palgrave Macmillan
  • Place of Publication:Houndmills, Basingstoke, Hampshire
  • Language:eng
  • Publication Date:2014

The Physical Object

  • Description:xvii, 292 pages : : illustrations ; : 24 cm

Edition Identifiers

  • ISBN:9781137395498, 1137395494
  • oclc:ocn885028059
  • LC Classification:HF5415.335
  • Dewey Decimal:658.8/12

Subjects

Changement organisationnel Consommateurs -- Satisfaction Consumer satisfaction Customer relations Efficacité organisationnelle Organizational change Organizational effectiveness

Writers

Vandermerwe, Sandra

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