Title Statements
- Full title :Conflict management : a practical guide / Peter Condliffe.
Edition Statements
- Publication Date:2016.
- Edition:5th edition
Publication Statements
- Publisher(s):LexisNexis Butterworths
- Place of Publication:Chatswood, NSW, Australia
- Language:eng
- Publication Date:2016.
The Physical Object
- Description:xxi, 621 pages : : illustrations, cartes ; : 24 cm.
Edition Identifiers
- ISBN:9780409342956, 0409342955
- oclc:ocn993636641
- LC Classification:HD42
- Dewey Decimal:303.6/9
Table of Contents
1. Understanding conflict -- 2. Responding to conflict: dispute management preferences -- 3. Communication: managing emotions, difficult conversations and complaints -- 4. The rise of alternative dispute resolution -- 5. Collaborative practice -- 6. Negotiation: models, strategies and tactics -- 7. Mediation -- 8. Restorative justice and conferencing -- 9. Conflict, justice and system design -- 10. Practical group facilitation.
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