Customer service training 101

Customer service training 101

by Evenson, Renée

Type Book
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From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours.

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Title Statements

  • Full title :Customer service training 101 / Renee Evenson.

Summary

From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours.

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Edition Statements

  • Publication Date:©2011.
  • Edition:2nd ed

Publication Statements

The Physical Object

  • Description:1 online resource (vii, 230 pages)

Edition Identifiers

  • ISBN:9780814416426, 081441642X
  • oclc:ocn676695857
  • LC Classification:HF5415.5
  • Dewey Decimal:658.3/1245

Table of Contents

Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package.

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Subjects

BUSINESS & ECONOMICS -- Mentoring & Coa… BUSINESS & ECONOMICS -- Training Customer relations -- Training Customer services -- Training Employees -- Training

Writers

Evenson, Renée

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