Getting them to give a damn: how to get your front line to care about your bottom line
Title Statements
- Full title :Getting them to give a damn : how to get your front line to care about your bottom line / Eric Chester.
Edition Statements
- Publication Date:©2005.
Publication Statements
- Publisher(s):Dearborn Trade Pub
- Place of Publication:Chicago
- Language:eng
- Publication Date:©2005.
Notes
Includes index.
The Physical Object
- Description:xii, 207 p. ; : 23 cm
Edition Identifiers
- ISBN:1419504584, 9781419504587
- oclc:ocn212422279
- LC Classification:HF5549.2.U5
- Dewey Decimal:658.3/14
Table of Contents
The pagoda principle -- Who's calling the shots? -- Valuesquake : the shift in work ethic -- The "give a damn" continuum -- The Opie ideal -- Identifying Opies -- Recruiting Opies -- Retention : hang on for dear life -- Compensation : share the love -- Recognition : does anyone notice? -- Management style : zag to avoid the drag -- Turnover : slowing down the endless treadmill -- Orientation and training : buy in from day one -- Communication : laying down the law and keeping it -- Honesty : it's the best policy : what's yours? -- Mentorship : Simon says "lead the way" -- Service : keeping your youngest employees from driving away your oldest customers -- Stone cold crazy kidployees -- Opportunity knocks at Southwestern -- U.S. Army : buy in of the highest order -- A great job flippin' burgers? -- And one to grow on.
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