Project quality management: why, what and how

This edition presents case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned. It also provides course discussion points and practical exercises at the end of each chapter. Key features include: Wheel of Quality that codifies in one image the elements of contemporary project quality management; establishes the pillar diagram that provides the needed capability to identify root causes of undesirable effects; supplies quality processes attuned to project scope specifications used to ensure a quality product and quality processes and to help maintain cost and schedule constraints; provides techniques and tools organized and explained according to their application within this process that can be applied to improve project implementation and customer satisfaction in any project context; and examines organization aspects that may hinder quality. --

Section 1: Quality foundations: Understanding quality in the project management domain -- Evolution of quality and its contemporary applications to projects -- Pioneers and paradigms. -- Section 2: Quality management: Project quality planning -- Proect quality assurance -- Project quality control and quality improvement. -- Section 3: Tools for managing project quality: Collecting and understanding project data -- Understanding project processes -- Analyzing project processes -- Solving project problems -- Common project practices. -- Section 4: QUality in practice: Project systems and solutions -- Why not quality?