The contract scorecard

The contract scorecard: successful outsourcing by design

by Cullen, Sara

Type Book
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An upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relationships have clear business goals as the focus of the deal. Reading a copy of Sara Cullen's The Contract Scorecard should be the first step in that investment.

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Title Statements

  • Full title :The contract scorecard : successful outsourcing by design / Sara Cullen.

Summary

An upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relationships have clear business goals as the focus of the deal. Reading a copy of Sara Cullen's The Contract Scorecard should be the first step in that investment.

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Edition Statements

  • Publication Date:©2009.

Publication Statements

  • Publisher(s):Gower
  • Place of Publication:Farnham, Surrey, England
  • Language:eng
  • Publication Date:©2009.

The Physical Object

  • Description:1 online resource (xvi, 246 pages) : : illustrations

Edition Identifiers

  • ISBN:9780566087936, 0566087936, 9780754681717, 0754681718
  • oclc:ocn322495536
  • LC Classification:HD2365
  • Dewey Decimal:658.4/058

Table of Contents

Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification -- The Service Level Agreement (SLA); 7 The Financial Specification -- The Financial Schedule; 8 The Relationship Specification -- The Governance Charter; 9 The Strategic Specification -- Unique Contract Schedules; 10 Conclusion; References; Index; About the Author.

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