Title Statements
- Full title :The contract scorecard : successful outsourcing by design / Sara Cullen.
Summary
An upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relationships have clear business goals as the focus of the deal. Reading a copy of Sara Cullen's The Contract Scorecard should be the first step in that investment.
Read More ↓Edition Statements
- Publication Date:©2009.
Publication Statements
- Publisher(s):Gower
- Place of Publication:Farnham, Surrey, England
- Language:eng
- Publication Date:©2009.
The Physical Object
- Description:1 online resource (xvi, 246 pages) : : illustrations
Edition Identifiers
- ISBN:9780566087936, 0566087936, 9780754681717, 0754681718
- oclc:ocn322495536
- LC Classification:HD2365
- Dewey Decimal:658.4/058
Table of Contents
Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification -- The Service Level Agreement (SLA); 7 The Financial Specification -- The Financial Schedule; 8 The Relationship Specification -- The Governance Charter; 9 The Strategic Specification -- Unique Contract Schedules; 10 Conclusion; References; Index; About the Author.
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