This is service design thinking

This is service design thinking: basics - tools - cases

by Schneider, Jakob Stickdorn, Marc

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Title Statements

  • Full title :This is service design thinking : basics - tools - cases / concept and editing, Marc Stickdorn, Jakob Schneid.

Edition Statements

  • Publication Date:©2013
  • Edition:Paperback edition

Publication Statements

  • Publisher(s):BIS Publishers
  • Place of Publication:Amsterdam, The Netherlands
  • Language:eng
  • Publication Date:©2013

The Physical Object

  • Description:373 pages : : illustrations, graphiques en couleur, portraits ; : 23 cm

Edition Identifiers

  • ISBN:9789063692797, 906369279X
  • oclc:ocn902613300
  • LC Classification:HF5415.5
  • Dewey Decimal:658

Subjects

Creative ability in business Creative thinking Créativité dans les affaires Customer services Guide (Descripteur de forme) Industrie de service Lateral thinking Nouveau produit Pensée créatrice Pensée latérale Service à la clientèle Service industries -- Management Services (Industrie) -- Gestion

Writers

Schneider, Jakob Stickdorn, Marc

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