This is service design thinking

This is service design thinking: basics - tools - cases

by Bisset, Fergus Stickdorn, Marc

Type Book
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Title Statements

  • Full title :This is service design thinking : basics - tools - cases / concept and editing: Marc Stickdorn and Jakob Schneider ; co-editors: Fergus Bisset, Luke Kelly, Bas Raijmakers, Geke van Dijk.

Edition Statements

  • Publication Date:©2013
  • Edition:4th printing

Publication Statements

  • Publisher(s):BIS Publishers
  • Place of Publication:Amsterdam
  • Language:eng
  • Publication Date:©2013

The Physical Object

  • Description:373 pagina's : : illustraties ; : 23 cm

Edition Identifiers

  • ISBN:9789063692797, 906369279X
  • oclc:ocn880300903

Subjects

Dienstverlening klantgerichtheid Kwaliteitszorg

Writers

Bisset, Fergus Stickdorn, Marc

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