Unexpected consequences: why the things we trust fail
by Martin, James W., (James William)
"The world is full of wonderful products and services that occasionally disappoint and even harm us. Unexpected consequences: why the things we trust fail explores the reasons these failures occur, examining them from technological, human, and organizational perspectives. Using more than 40 recent catastrophic events to illustrate its points, the book discusses structural and machine failure, but also the often-overlooked failure of people and systems related to such things as information techn…
Read More ↓Title Statements
- Full title :Unexpected consequences : why the things we trust fail / James William Martin.
Summary
"The world is full of wonderful products and services that occasionally disappoint and even harm us. Unexpected consequences: why the things we trust fail explores the reasons these failures occur, examining them from technological, human, and organizational perspectives. Using more than 40 recent catastrophic events to illustrate its points, the book discusses structural and machine failure, but also the often-overlooked failure of people and systems related to such things as information technology, healthcare, and security."--Publisher's description.
Read More ↓Edition Statements
- Publication Date:©2011.
Publication Statements
- Publisher(s):Praeger
- Place of Publication:Santa Barbara, Calif
- Language:eng
- Publication Date:©2011.
The Physical Object
- Description:xxix, 280 pages : : illustrations ; : 25 cm
Edition Identifiers
- ISBN:9780313393112, 0313393117
- oclc:ocn712115027
- LC Classification:TS171
- Dewey Decimal:745.2
Table of Contents
Designing products and services is a process -- Behavior influences the design process -- Universal principles for good design -- Successful designs depend on organizational culture -- Why the things we trust fail -- Catastrophic failures have common causes -- Rethinking unexpected consequences.
Read More ↓Subjects
Writers
No reviews yet. Be the first to rate this work.
Related Works
more →
Organizational change: sociological perspectives
The SAGE handbook of organization studies
Develop your assertiveness
Organizations: behavior, structure, processes
Files & Downloads
-
Unexpected Consequences: Why the Things We Trust …
PDF · 2.4 MB · updated -
Unexpected Consequences: Why The Things We Trust …
PDF · 3.2 MB · updated
Rate & Review