Long description: Ron Zemke und Kristin Anderson haben den Klassiker fürServiceprofis geschrieben, die im direkten Kundenkontakt arbeiten. Die Autoren heben als Eckpfeiler eines Umwerfenden Service hervor: - Zuverlässigkeit - Reaktionsschnelligkeit - Einfühlungsvermögen Umwerfen…
An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years.
An all new, updated edition of the book that's been helping to knockcustomers' socks off for 20 years.
An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years.
An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years.
An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years.
