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This text continues to reflect the growing sophistication with which interviewing is being approached, incorporating the ever-expanding body of research in all types of interview settings, recent communication theory, and the importance of equal opportunity laws on interviewing …
The authors explain the principles of interviewing and show readers how to be successful both as an interviewer and as an interviewee, whether in job, probing, persuasive or survey interviews. It includes sample interviews and role play cases.