Based on psychological theory and in-the-trenches practice, this second edition with new chapters added shows leaders and managers the practical and pragmatic strategies for managing conflict situations effectively.
A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour-both verbal and nonverbal-this book …
The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior ¿ both verbal and nonverbal ¿ and is packed full of practical and pragmatic strategies for managing conflict situations. --