"Taking a unique perspective, this book argues for a psychosocial approach to dual diagnosis and draws on this to highlight practice skills with specific groups including individuals, families and communities. The inclusion of case studies, reflection points and reflective exerc…
The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior — both verbal and nonverbal — and is packed full of practical and pragmatic strategies for managing conflict situations. --
A practical toolkit for handling workplace conflict and difficult conversations, this book is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour, both verbal and nonverbal, this book is packed full o…
Annotation
A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour -- both verbal and nonverbal -- this…
The business leader's critical guide to handling difficult conversations in the workplace, this indispensable book is based on the science of human behavior ¿ both verbal and nonverbal ¿ and is packed full of practical and pragmatic strategies for managing conflict situations. --