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This Sixth Edition includes content and wording that align it closely to the First Edition of ISO/IEC 20000-1. However the landscape for service management standards, best practices, frameworks, as well as supporting books has changed in the years since the Fifth Edition. There …
Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book provides invaluable advice and real-life examples for IT professionals who are implementing configuration management and also fo…
Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book provides invaluable advice and real-life examples for IT professionals who are implementing configuration management and also fo…
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Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. It contains details of the organisation's infrastructure and processes that are used in the provision and management of IT services and is…
Essential knowledge for all IT departmentsSolid theory merged with practitioner feedbackApplies to a wide range of real environmentsGreat advice from world expertsPrevious edition ISBN - 9781906124588.
ITIL continual service improvement
by Lloyd, Vernon, Wheeldon, David, Lacy, Shirley
fromITIL
0
Type: Book
