ITIL continual service improvement
by Lloyd, Vernon, Wheeldon, David, Lacy, Shirley
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ITIL continual service improvement
by Lloyd, Vernon, Wheeldon, David, Stationery Office (Grande-Bretagne)
fromITIL
0
Type: Book
"Even with a successful service operation in place, there is still a need to consider improvements at every opportunity. This book focuses on the process elements involved in identifying and introducing a cycle of service management improvements. It provides structure for your a…