Este breve libro de los colegas de Livework Ben Reason, Lavrans Løvlie y Melvin Brand Flu aborda la frecuentemente ignorada práctica del diseño de servicio; es decir, cómo diseña los servicios que usted provee. Las organizaciones deben enfocarse en cómo sus clientes usan sus ser…
Este breve livro de Ben Reason, Lavrans Løvlie e Melvin Brand Flu, todos colegas na Livework, uma consultoria em serviços, aborda a prática frequentemente negligenciada do design de serviços - como você projeta os serviços a serem prestados. As organizações deveriam dedicar pelo…
''Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' ne…
This short book by Livework colleagues Ben Reason, Lavrans Løvlie and Melvin Brand Flu addresses the frequently overlooked practice of service design - how you design the services you provide. Organizations probably should focus at least as much attention on how customers use th…
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offe…
Organizations spend significant time designing tangible products. Services receive less design attention-however, if your business is to succeed in today's highly competitive marketplace, this needs to change. Generally, services are less productive and cause more frustration to…
A guide for any organization that wants to move their customers to a more positive experience. The authors show how to transform your customer's experience and keep them engaged through the art of intentional service design.
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offe…
