""Service design" is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and soc…
The book is a practical guide to designing services that work for people. It offers insights, methods and case studis to help design, implement and measure multichannel service experiences with greater impact for costumers, businesses and society.
The book is a practical guide to designing services that work for people. It offers insights, methods and case studis to help design, implement and measure multichannel service experiences with greater impact for costumers, businesses and society.
Service Design
by O'Reilly for Higher Education (Firm), Reason, Ben, Løvlie, Lavrans, Polaine, Andy
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and societ…
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and societ…
The book is a practical guide to designing services that work for people. It offers insights, methods and case studis to help design, implement and measure multichannel service experiences with greater impact for costumers, businesses and society.
Este breve libro de los colegas de Livework Ben Reason, Lavrans Løvlie y Melvin Brand Flu aborda la frecuentemente ignorada práctica del diseño de servicio; es decir, cómo diseña los servicios que usted provee. Las organizaciones deben enfocarse en cómo sus clientes usan sus ser…
