Coaching & mentoring skills are essential to help people reach their full potential. Once the preserve of qualified external coaches, all managers are now expected to apply these skills to get the most from their people. This guide provides the tools needed to coach & mentor wit…
ROAD TEST YOUR IDEA BEFORE YOU LAUNCH YOUR LEAN START-UP Thinking about starting a new business? Stop! Is there a genuine market for your idea? Do you really want to compete in that industry? Are you the right person to pursue it? No matter how talented you are or how much capit…
DISCOVER THE ART OF COMMUNICATIVE LEADERSHIP: HOW TO REALLY LISTEN SO YOU CAN WIN AND HOLD THE TRUST OF YOUR STAKEHOLDERS. Leaders often say 'I communicate' when, in fact, they mean 'I tell'. Yet being able to really listen is the key to growth and results. The Listening Leader …
Whether you seek financial backing or board consent, this bestseller gives you the critical knowledge you need to get the go-ahead. Written by a seasoned practitioner with years of experience in both writing & evaluating business plans for funding, you'll formulate a coherent, c…
Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whateve…
The Leader's Guide to Presenting is a highly practical guide to delivering engaging and influential presentations.
