The first book to present a new conceptual framework which offers an initial explanation for the continuing and rapid success of such 'disruptive innovators' and their effects on the international hospitality industry. It discusses all the hot topics in this area, with a specifi…
A thorough and objective profile of this groundbreaking and unusual company covers its founders, meteoric rise, nagging troubles, and global popularity.
A thorough and objective profile of this groundbreaking and unusual company covers its founders, meteoric rise, nagging troubles, and global popularity.
Introduction -- The hustle -- Building a company -- Airbnb nation -- The bad and the ugly -- Air rage -- Hospitality, disrupted -- Learning to lead -- What's next?
A thorough and objective profile of this groundbreaking and unusual company covers its founders, meteoric rise, nagging troubles, and global popularity
A thorough and objective profile of this groundbreaking and unusual company covers its founders, meteoric rise, nagging troubles, and global popularity.
Created just eight years ago, Airbnb has become hugely disruptive in the long?standing hotel business and in entire urban economies. Drawing upon extensive research and years of interviews with Brian Chesky, the youthful CEO of Airbnb, Leigh Gallagher will present a thorough and…
A thorough and objective profile of this groundbreaking and unusual company covers its founders, meteoric rise, nagging troubles, and global popularity.
This book analyses the nature and quality of service experiences for the tourism and hospitality industry's clients, its staff and others affected by its operations. It draws together several approaches for the study of tourist satisfaction, equating this with quality in tourism…
