Written specifically to address the application of Lean practices in government and the public sector, this highly original reference covers the basic philosophy of Lean before detailing specific methods to improve processes in the public sector. It addresses concerns unique to …
Introduction to Lean ManagementImprovement in the Public SectorLean: That's about Cars, Right?Five Basic Principles in LeanAdding Value: Who Is the Customer?Portrait of a CitizenCritial Quality ParametersDetermine ValueThe Eight Deadly WastesAvoidable and Unavoidable WasteAction…
Written specifically to address the application of lean practices in government and the public sector, this reference covers the basic philosophy of lean before detailing specific methods to improve processes in the public sector. It addresses concerns unique to the public secto…
While consultants know their stuff, what you need is an understanding of the Lean philosophy and tools that can mobilize your work force and improve processes to increase service quality. Packed with international case examples and clearly delineating principles as they apply to…
Written specifically to address the application of Lean practices in government and the public sector, this highly original reference covers the basic philosophy of Lean before detailing specific methods to improve processes in the public sector. It addresses concerns unique to …
"The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a vo…
The public service has changed dramatically over the years. Reviewing these changes, this book provides a global assessment of reform and the lessons governments can learn from previous policies. It offers insights into the origins of policy ideas, the qualities and capabilities…
The public service has changed dramatically during the past several decades. Reviewing these changes, this book presents contributions from top international experts on public management and public administration. It provides a global assessment of reform and the lessons governm…