Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Foreword -- Acknowledgments -- Authors -- Section I Description of The Best-Tool -- Chapter 1 Introduction -- 1.1 Why a Book on the Subject of "Best Practice"? -- 1.2 What Are the Advantage…
Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis, performance excellence awards, and other corporate recognition programs into an ongoin…
Want to measure the performance of your people and your business? Need a quick overview of the most useful KPIs and how to use them? Only want what you need to know, rather than reams of theory? With the critical Key Performance Indicators required to understand your employees, …
This ninth edition of How to be an Even Better Manager covers over 60 essential topics across the three key areas in which any manager needs to be competent: managing people; managing activities and processes; and managing and developing yourself. Thoroughly revised and updated,…
Provides a brief history of the evolution and emergence of benchmarking in general and in higher education in particular.
Provides a brief history of the evolution and emergence of benchmarking in general and in higher education in particular.
"Focusing on important opportunities that will provide value for the organization, this book provides direction and motivation for the improvement process. It provides a method for continuous review of the improvement process and encourages timeliness through its digital-setting…
This handbook represents a milestone in the progression of Data Envelopment Analysis (DEA). Written by experts who are often major contributors to DEA theory, it includes a collection of chapters that represent the current state-of-the-art in DEA research. Topics include distanc…
Increased demands for colleges and universities to engage in outcomes assessment for accountability purposes have accelerated the need to bridge the gap between higher education practice and the fields of measurement, assessment, and evaluation. The "Handbook on Measurement, Ass…
