"This collection of essays offers considerably more than an academic look at leadership development strategies. The stories offered here provide authentic and personal views, from highly diverse perspectives, about why one might pursue management or leadership positions in LIS, …
"'The stories offered here provide authentic and personal views, from highly diverse perspectives, about why one might pursue management or leadership positions in LIS, the challenges that people from historically underrepresented racial and ethnic minority groups face when they…
The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-e…
The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-e…
This book defines the role of customer service in the academic library, focusing on how to build relationships, meet customer needs, develop people, measure impact, and more.
This book defines the role of customer service in the academic library, focusing on how to build relationships, meet customer needs, develop people, measure impact, and more.
The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-e…
Strategic Human Resources Planning for Academic Libraries: Information, Technology and Organization provides an in-depth discussion of human resources as a strategic element of a library organization, especially as staffing needs and competencies change. The book focuses on the …
Strategic Human Resources Planning for Academic Libraries: Information, Technology and Organization' provides an in-depth discussion of human resources as a strategic element of a library organization, especially as staffing needs and competencies change. The book focuses on the…
Human resources are an important and strategic part of a library organization, especially as staffing needs and competencies change. Strategic Human Resource Planning for Academic Libraries focuses on the impact of human resource practices in a library setting and discusses seve…
Strategic Human Resources Planning for Academic Libraries: Information, Technology and Organization provides an in-depth discussion of human resources as a strategic element of a library organization, especially as staffing needs and competencies change. The book focuses on the …
Nelson provides an overview to administering an academic library, for busy leaders who don't have much time to read, think, and talk about their work. Developing judgment, political awareness, and institutional knowledge takes time and appropriate information. This volume is des…