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Language pervades everything we do as social beings. It is, in fact, difficult to disentangle language from social life, and hence its importance is often missed. This book is a unique and innovative compilation of research lying at the intersection of language and social psycho…
Covering both business and personal correspondence, from resumes to expressions of sympathy, this [book] includes an essential section on writing and managing email.-Back cover.
From writing authority Jan Venolia comes this timely guide to creating powerful, attractive letters. Covering both business and personal correspondence, from resumes to expressions of sympathy, this completely revised and updated edition of Jan's classic Better Letters also incl…
"This updated edition explores the basic components of the framing process including communication goals, mental models, context, priming for spontaneity, language use, and believability frames (for ethical communication). This new edition is organized to emphasize the skills, s…
Interpersonal communication (IC) is a continuous game between the interacting interactants. It is a give and take - a continuous, dynamic flow that is linguistically realized as discourse as an on-going sequence of interactants' moves. Interpersonal communication is produced and…
In todays globalized world of international contact and multicultural interaction, effective intercultural communication is increasingly seen as a pre-requisite for social harmony and organisational success. This handbook takes a 'problem-solving' approach to the various issues …
Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace. "In an information landscape where change is the status quo, diffic…
Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace. "In an information landscape where change is the status quo, diffic…
"In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse.…
Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace. "In an information landscape where change is the status quo, diffic…