Effective difficult conversations: a step-by-step guide Conversations

by Soehner, Catherine

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Title Statements

Full title :Effective difficult conversations : a step-by-step guide Conversations / Catherine B. Soehner, Ann Darling.

Edition Statements

Publication Date:©2017

Publication Statements

Publisher(s):ALA Editions
Place of Publication:Chicago [Illinois]
Language:eng
Publication Date:©2017

The Physical Object

Description:1 online resource (129 pages)

Edition Identifiers

oclc:on1138133685
LC Classification:Z682.35.C66
Dewey Decimal:023/.9

Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Co-workers -- A brief note about change management -- Managing up : how to have difficult conversations with your boss.

Subjects

Bibliothèques -- Guides, manuels, etc. … Business communication Business communication -- Handbooks, ma… Communication dans l'administration des… Communication dans l'entreprise -- Guid… Communication in library administration Communication in library administration… Communication interpersonnelle -- Guide… Conflict management Conflict management -- Handbooks, manua… Gestion des conflits -- Guides, manuels… Guides et manuels Handbook Handbooks and manuals Interpersonal communication Interpersonal communication -- Handbook… Library personnel management Library personnel management -- Handboo…