This first Manual on Statistics of International Trade in Services was prepared by the Interagency Task Force on Statistics of International Trade in Services (TFSITS) authorised by the Statistical Commission of the United Nations to meet the needs of a variety of producers and …
The main reason for this publication is to address the growing demand from governments, business, and analysts, for more relevant, detailed, and internationally comparable statistics on trade. With a special emphasis given to the statistical information needs of international tr…
The Manual on Statistics of International Trade in Services is a joint publication of six agencies:- the UN, EC, IMF, OECD, UNCTAD, and WTO. It addresses a growing demand from governments, businesses and analysts for more relevant, detailed and internationally comparable statist…
This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the plann…
The central theme of Improving Tourism and Hospitality Services is rooted in the author’s belief that the main issue for tourism and hospitality managers as the twenty-first century begins should be improving the nature and quality of experiences for the industry’s clients, its …
Een nieuwe klantgerichte benadering gericht op kwaliteitsverhoging, die op vele facetten van de dienstverlening door bedrijven en organisaties van toepassing is.
Documents the worsening transport crisis and differences among countries in their urban transport and land-use systems. The focus is on public policies to deal with urban transport problems. Through case studies, the book seeks to evaluate the effectivenes.
"Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does 'a connected world…
This comprehensive text provides a managerial overview of services by combining conceptual rigor with practical applications.
This comprehensive text provides a managerial overview of services by combining conceptual rigor with practical applications.
This comprehensive text provides a managerial overview of services by combining conceptual rigor with practical applications.