Using contemporary material and case studies, this book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the author's great knowledge of the hospitality industry.
1. Hospitality services management -- 2. Empowering unit management -- 3. Team leadership and motivation -- 4. Working with people -- 5. Staff turnover and retention -- 6. Staff recruitment and selection -- 7. Employee development and training -- 8. Managing service quality -- 9…
