This thesis is a Case Study of a professional technical training programme designed for an Executive Agency of a major government department. The purpose was to explore the structure, strengths and weaknesses of the programme and to put forward useful suggestions for improvement…
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The thesis analyses commitment to the EAC customs union protocol. In contrast to previous studies, this research compares state preferences at the negotiation stage with their adherence to each provision in the protocol during the transposition, enforcement and application stage…
Collaborative knowledge-building (CKB) in online social networking settings is an area of concern among educators and researchers alike. The focus however, seems to be on how social networking sites mediate the process of CKB while neglecting the role of design in making such kn…
The focus of many marketing studies is to understand the needs and anticipations of consumers and how they can be provided with positive experiences. In their efforts to understand the consumer, consumer behaviour researchers generally adopt a cognitive perspective, which propag…
The thesis sets out the political, economic and social forces and the parallel institutional and technical factors that shaped the development of the ferry sector between 1948 and 1987. It provides as full an account as the available record permits of an important shipping indus…
Recent developments in the literature central to the Service-Dominant (S-D) logic perspective highlighted the importance of customer value. In this perspective, value is seen to be created, determined and perceived by the customer through use or 'value-in-use' which directly hig…
Drawing on data from Workplace Employment Relations Survey 2004, this thesis assesses the uptake of High Performance Work Practices (HPWPs), the factors associated with the uptake of HPWPs and the relationship between HPWPs and performance (also termed the "HPWP-performance link…
This research investigates the links between operations strategy, business environment, operations resources and business performance of retail firms in China. A framework integrating operations strategy with business environment and operations resources was developed based on e…
This study used the 'delivery paradox' (Blaug et al. 2006, p.6) as a catalyst to examine customer satisfaction with the public services. The 'delivery paradox' exists where the rise in the level of delivery improvements does not elicit a corresponding rise in public satisfaction…
Psychological research on expatriation has been dominated by North American researchers, and expatriation models have been tested using predominantly US employee samples. This dominance may bias our understanding of expatriation and influence the practice of expatriate assignmen…
This thesis explores the continuities and change in the conduct of Russian foreign policy in the Caspian region in the period 1991-2008 with the central focus set on the inclusion of energy both as a tool and one of the main targets of Russian foreign policy during the Putin adm…
Researchers have developed investigations into both initial and seasoned equity offering (SEO) by obtaining data from developed markets (e.g. Denis, 1994; Kothari and Warner, 1997; Corwin, 2003; Eckbo et al., 2006), while the literature in emerging markets is relatively neglecte…
This thesis gives an overall view of the two most commonly used approaches for measuring the relative efficiencies of organisational units. The two approaches, data envelopment analysis (DEA) and stochastic frontiers (SF), are supposedly estimating the same underlying efficiency…
The impact of uncertainty in the commercialization lifecycle of new technologies is a complex phenomenon. Technologies are research intensive and exposed to uncertainty regarding their successful development and functionality. Further these technologies have to be absorbed by vo…
Market segmentation practice has been one of the central issues in marketing research over the past thirty years. However, the results of many segmentation studies have been unworkable from a business stand-point. This research was concerned with understanding what makes some ma…
Background: Experimental studies have shown that exposure to food advertising on television can affect children’s food preferences, choices and consumption in the short-term. However, little is known about the role of habitual television viewing (and therefore food advert exposu…
The thesis examines advertising behaviour and quality-setting behaviour at the firm level. In both cases economic theory is used to discover theoretically optimal behaviour patterns which may then be compared with the behaviour patterns exhibited by firms operating in the real w…
As part of the organisation's strategy to improve its manufacturing logistics and supply chain management operations, they sponsored me on a Doctoral Program to research into the concept of customer service within the international Pharma-chemical and Pharmaceutical manufacturin…