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The importance of customer service is widely emphasized in business. This text offers an analysis of the organization and dynamics of front-line work, based on a five-year study of over 1000 employees and eight leading companies in the USA, Australia and Japan. The book reveals…
This text presents the demographic approach to organized studies in its entirety. It examines the theory, method, models and data used in corporate demographic research and explores the processes by which corporate populations change over time, including organizational founding,…
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tas…
Sociology, Work and Organisation builds on the five popular and successful editions of Sociology, Work and Industry. The new text is outstanding in how effectively it explains the value of using the sociological imagination to understand the nature of institutions of work, organ…
Case studies on the labor process
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Type: Book
