"ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technolog…
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider andits customers, users, suppliers, and partners. --
Discussing concepts, principles, methods, and techniques, this book provides invaluable guidance in the practical application of high-velocity IT.--
Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who manage the operation of IT-enabled digital products and services or end-to-end delivery. This publication helps you unders…
