"Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Managing…
"This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice. Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an a…
"This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice. Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an a…
"This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice. Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an a…
Anger expert W. Robert Nay combines innovative self-discovery tools and targeted exercises for understanding and managing the five unproductive faces of anger, from passive aggression to all-out rage.
Anger expert W. Robert Nay combines innovative self-discovery tools and targeted exercises for understanding and managing the five unproductive faces of anger, from passive aggression to all-out rage.
IFS Couple Therapy Skills Manual presents clinicians with a powerful, non-pathologizing approach to helping couples better understand themselves, their differences, and the underlying reasons for their suffering.
Conflict Management: A Practical Guide provides essential strategies, tactics and techniques that will help you see conflict as a potentially dynamic stimulus to interpersonal and group relations. It will be especially helpful to those who want to practice as mediators, those in…
We all have to deal with difficult people at one time or another. This excellent practical guide will help you confront verbal bullies, cope with criticism, negotiate, learn to say no, motivate others and more. Whether addressing issues in your professional or personal life, thi…
This is a book on how to handle difficult people in your personal or professional life, with tips on how to work with different personality types, techniques for effective communication through body language and case studies.
