"This book is written by a seasoned physician, teacher, and scientist who was the CEO of a large integrated system for 20 years. It is a complete how-to book on implementing a Lean transformation in a health care system that includes not only a hospital but also HMO, CHC, and pa…
The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals, including rising costs, falling reimbursement rates, employee retention, and pa…
Lean UX has become the preferred approach to interaction design, tailor-made for today's agile teams. In the second edition, leading advocates Jeff Gothelf and Josh Seiden expand on the valuable Lean UX principles, tactics, and techniques covered in the first edition to share ho…
UX design has traditionally been deliverables-based. Wireframes, site maps, flow diagrams, content inventories, taxonomies, mockups helped define the practice in its infancy. Over time, however, this deliverables-heavy process has put UX designers in the deliverables business. M…
