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Presents managers and leaders with a framework for understanding how organisations work. Cases studies are presented from Hurricane Katrina, as well as the private and public sectors.
This fourth edition maintains the lively and solid structure while offering a clear understanding and managing organizations. It is filled with new case examples such as Hurricane Katrina and profiles of great leaders such as Mother Theresa, Thomas Keller, and others.
The facilitator's guide is a companion to Organization Teams: Building a Continuous Quality Improvement. This guide provides lesson plans, including suggested time allocation, masters that can be used to create your own transparencies, quality bucks photocopy masters, a method f…